Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that online gaming should be an enjoyable form of entertainment. It is never a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, we encourage you to take a step back and seek support.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
Mystake is only available to players aged 18 years and over or the legal gambling age in your jurisdiction, whichever is higher.
We take age verification seriously. All players must confirm they are of legal age during account registration, and we may request additional proof of age at any time.
Warning Signs of Problem Gambling
Please be aware of these warning signs that may indicate a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family or friends
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, school, or family responsibilities due to gambling
- Borrowing money to gamble
- Continuing to gamble despite negative consequences
- Unsuccessful attempts to reduce or stop gambling
- Using gambling to escape problems or manage difficult emotions
If you recognise any of these signs in yourself or someone else, please reach out for help immediately.
Self-Help Tools Available
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose within a specified time period
- Reality Checks: Receive regular reminders during your gaming sessions about how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to Mystake for a set period
- Account Closure: Close your account permanently at any time
You can access these tools through your account settings at any time. We recommend using them if you feel your gambling may be getting out of control.
Get Help and Support
If you are struggling with gambling, professional support is available. The following organisations provide confidential help and information:
United Kingdom
- GamCare – Free confidential support and counselling for problem gambling
www.gamcare.org.uk - GamStop – National self-exclusion scheme allowing you to self-exclude from all UK-licensed online gambling operators
www.gamstop.co.uk
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
All these organisations offer free, confidential support and can be contacted at any time, day or night.
If You Need Help
If you or someone you know is struggling with problem gambling, please do not hesitate to seek help. It is never too late, and professional support can make a real difference.
Contact one of the support organisations listed above today. They are there to help you, and all conversations are treated with complete confidentiality.
Remember: gambling should always be fun and entertaining. If it stops being enjoyable, it's time to seek support.